Privacy Policy
Who We Are
This Privacy Policy explains how personal information is collected and used when you visit or place an order through Fravuno at https://fravuno.com.
The business contact identified for the store is Shaanxi Chengxiang Feiqing Trading Co., Ltd., Room H1257, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China.
For privacy requests, email service@fravuno.com.
Information We Collect
Depending on how you interact with the store, information may include your name, email address, telephone number, billing and delivery details, order and purchase history, messages to customer support, account information, and technical information such as IP address, device/browser details and site activity.
Payment information may be processed by checkout or payment service providers; we do not ask you to send full payment-card information by email.
Sources and Purposes
We receive information from you when you browse, contact us, register or order, and from service providers involved in operating the store.
We use it to process payments and orders, arrange delivery, respond to inquiries, manage returns, prevent fraud, maintain security, meet legal obligations and improve site functionality.
Where permitted and applicable, we may send marketing communications subject to your choices and local law.
Legal Bases Where Applicable
Where data-protection law requires a legal basis, processing may be necessary to perform a contract, comply with legal obligations, pursue legitimate interests such as security and customer service, or rely on consent where required.
The applicable basis depends on the purpose and your location.
Service Providers and Disclosures
Our online store uses Shopify technology.
Information may be shared as needed with hosting, checkout, payment-processing, shipping, fraud-prevention and customer-support providers involved in fulfilling orders, and with authorities where legally required.
Providers may process information under their own notices or our instructions, depending on their role.
We do not describe a particular optional analytics or advertising provider as active unless it is used by the store.
Cookies and Similar Technologies
The site may use cookies or similar technologies to support shopping-cart functionality, security, preferences and site performance.
Additional analytics or advertising technologies, if enabled, may be subject to separate notices and consent or opt-out choices under applicable law.
You can manage some cookies through browser controls; disabling essential functions may affect site operation.
Where the store presents a privacy preference control, you can use it to express applicable choices.
Marketing Choices
You may unsubscribe from marketing emails using the unsubscribe instructions in a message or by contacting us.
Where applicable law grants rights to opt out of targeted advertising or certain data sharing, you may submit a request to service@fravuno.com or use an available store privacy control.
We will handle verified requests according to applicable law.
International Processing, Retention and Security
Because store infrastructure and service providers may operate in different countries, personal information may be processed internationally with safeguards required by applicable law.
We retain information for as long as reasonably necessary for orders, customer service, legal compliance, disputes and security, then delete or de-identify it as appropriate.
We use reasonable administrative and technical measures, although no internet system is completely secure.
Your Rights
Depending on your location, you may have rights to access, correct, delete, receive a copy of, restrict or object to processing of your information, withdraw consent, or appeal certain decisions.
Rights and exceptions vary by law.
To submit a request, contact service@fravuno.com; we may need to verify your identity before responding.
You may also contact an applicable data-protection authority where law permits.
Children and Third-Party Links
The store is not intended for children who cannot legally make purchases without appropriate permission.
We do not knowingly seek personal information from such children.
Links to external websites are governed by their respective privacy notices.
Updates and Contact
We may update this policy as practices or legal requirements change, with the current version posted here.
For questions or privacy requests, contact service@fravuno.com, telephone +86 13867529413, during Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time).