Shipping Policy

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Business days exclude weekends and applicable holidays. Processing time is separate from shipping transit time.

If an order requires additional verification or an item is unavailable, we will contact you when appropriate.

Shipping Destinations and Fees

Delivery destinations and available shipping services are determined by the options offered at checkout for your address.

Shipping charges, if any, are displayed before you place your order.

We do not guarantee delivery to every country or region or promise free shipping unless it is explicitly shown at checkout.

Estimated Transit

After dispatch, estimated transit is 7–15 business days. This is an estimate, not a guaranteed arrival date.

Actual delivery depends on destination, carrier operations, holidays, customs processing and other circumstances beyond normal control.

Total time includes both processing and transit.

Tracking and Delays

Where a tracking number is available, we will share it through the order notification or customer support.

Tracking updates can take time to appear.

If your order is significantly delayed, contact us with your order number so we can investigate and explain available options under applicable law.

Customs and Import Charges

For international orders, customs clearance, import duties or local taxes may apply depending on the destination and checkout disclosures.

Any charges lawfully payable by the customer will depend on the destination and applicable rules.

We cannot guarantee customs clearance times.

Address Changes and Delivery Problems

Please enter a complete, accurate delivery address.

If you notice an error, contact us promptly; changes may not be possible once an order is dispatched.

If tracking shows a delivery problem, or an item arrives damaged, is missing, or is incorrect, email us promptly with your order number and relevant photos where helpful.

We will review the issue and provide a remedy consistent with applicable law.

Contact

Email: service@fravuno.com

Phone: +86 13867529413

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)